Each machine ships in a flat rate USPS box, so a fixed shipping charge applies to each item. If you plan on ordering a lot of "extras" or multiple units, call us so that we can calculate the exact shipping charge for your order if you feel the "system" estimated shipping charge is too high. We don't make money on shipping, we lose money when you factor in boxes, shipping supplies, and labor. We don't charge a "handling" fee.
How fast will you get your order? We ship within 24 hours and ship "same day" when placed before 2PM Pacific time. If time is of the essence, we recommend you call the order in and let us know or leave a note during the checkout process letting us know you need this order as of yesterday.
You may return most new, unused items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you use the ozone generator, a restocking free of 20% of the purchase price will be deducted as well as our cost to ship the item to you.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.